Deflect the fake claims. Defend the disputes you can win. Avoid the ones you can’t. Stay inside scheme thresholds without thinking about it.
Disputes move fast and the rules are scheme-specific. Chargetower works the whole pipeline: stop what shouldn’t become a chargeback, defend what should be won, and keep the ratios that protect your processing.
Direct integrations with the card networks’ dispute systems. Scheme-compliant workflows built in. Real-time alerts, network-led resolution flows, and evidence formats that match the rule books, not your guess at them.
Every chargeback is a story that started somewhere upstream. The fraud signals at checkout, the identity check at signup, the customer’s history. Pull the thread end to end.
The device, behaviour, and risk data at checkout lands in the evidence package automatically. No screenshots, no copy-paste.
Friendly fraud, true fraud, and merchant errors are labelled at the end of the cycle. The model learns from every verdict.
Verified at signup, verified at step-up, verified at the doorstep. Issuers see a customer trail, not a faceless order.
The numbers your acquirer cares about, the numbers your team stops fighting, and the calendar that frees up when both go right.
Cleaner evidence, right reason codes, on the deadline. Win the disputes you should be winning.
Alert-driven deflection cuts dispute volume before the chargeback ever hits your processor.
VDMP and ECP monitoring before you trip them. Stay off the watchlists that cost real money.
One control tower for every dispute, every alert, every scheme deadline. Built for the merchants who can’t afford to lose either side.